Cancellation policy

Purchase Options & Cancellation Policy

By purchasing a product through any of our flexible purchase options (including Pre-Orders and Subscriptions), you agree to the specific terms, billing cycles, and cancellation policies outlined below.

1. Pre-Order Policy

Pre-orders allow you to reserve upcoming COYA pieces before they are officially released or restocked.

  • Payment: You will be charged in full at the time you place your pre-order.

  • Shipping Timelines: Estimated shipping dates are provided on the product page. Please note that these are estimates; we will notify you gently via email if any unexpected production delays occur.

  • Cancellation Before Shipping: You have the right to cancel your pre-order and receive a full refund at any time before the item enters our fulfillment and shipping process. To cancel, simply send an email with your order number to info@coyaintimates.com.

  • Returns: Once your pre-ordered item has been shipped, our standard 14-day Thoughtful Returns policy applies.

2. Subscription Policy (If applicable)

When you choose a subscription option, you authorize COYA Intimates to automatically charge your selected payment method at the recurring intervals specified at checkout (e.g., monthly, bi-monthly).

  • Automatic Renewal: Your subscription will automatically renew at the end of each recurring period unless paused or cancelled.

  • How to Cancel or Pause: You can cancel, pause, or modify your subscription at any time. You can do this yourself by logging into your COYA customer portal, or by sending a clear cancellation request to info@coyaintimates.com.

  • Cancellation Deadline: To avoid being charged for your next scheduled delivery, you must submit your cancellation or change at least 48 hours before your next billing/renewal date. Cancellations made after this window will apply to the following cycle.

  • Returns on Subscription Items: Items delivered via subscription are subject to our standard hygiene and return rules. Unsealed or worn items cannot be returned.

3. Failed Payments

If we are unable to process payment for a recurring subscription or a scheduled split-payment via your provided payment method (e.g., due to an expired card or insufficient funds), our system will automatically re-attempt the charge up to three times over a period of several days. We will also send you a notification email to update your billing info. If payments continue to fail, your subscription or order will be automatically paused or cancelled.