Terms of Service

Overview

This website is operated by COYA Intimates. Throughout the site, the terms “we”, “us” and “our” refer to COYA Intimates. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.

Our store is proudly hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to share and sell our products with you.

Section 1 - Our Online Store Community

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your express consent to allow any of your minor dependents to use this beautiful space.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and intellectual property laws). You must not transmit any worms, viruses, or any code of a destructive or harmful nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for legitimate reasons (such as suspected fraud or commercial resale) at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always fully encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

Section 3 - Accuracy & Completeness of Information

While we pour our hearts into making sure everything on this website is correct, we are not responsible if information made available on this site is occasionally inaccurate, incomplete, or outdated. The material on this site is provided for general information only. Any reliance on the material on this site is at your own sweet discretion.

This site may contain certain historical information for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. However, any price changes will never affect orders that have already been placed and confirmed by us.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Our Pieces & Services

Certain delicate pieces may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our clear guidelines outlined in our Shipping & Returns Policy.

We have made every effort to display as accurately as possible the true colors and textures of our products. However, because every digital device displays colors differently, we cannot guarantee that your monitor's display will perfectly match the physical item.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis (for example, to prevent automated checkout bots or unauthorized commercial reselling). We reserve the right to limit the quantities of any products we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any piece at any time.

Section 6 - Accuracy of Billing and Account Information

To protect our small business and our community, we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we will always attempt to notify you gently by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can beautifully complete your transactions and contact you as needed.

Section 7 - Optional Tools & Third-Party Links

We may provide you with access to helpful third-party tools (such as size calculators or currency converters) over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy. Please review carefully the third-party's policies and practices before you engage in any transaction.

 

Section 8 - Feedback, Comments, and Submissions

We always highly appreciate your thoughts! If you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email (to info@coyaintimates.com), by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are under no obligation to keep comments confidential, pay compensation, or respond.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, or contain any malware that could affect the operation of the Service. You may not use a false email address or mislead us as to the origin of any comments.

Section 9 - Personal Information

Your submission of personal information through the store is securely handled and governed with the utmost care by our Privacy Policy.

Section 10 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice—including after you have submitted your order, provided it concerns an obvious pricing mistake or manifest error (such as a system glitch displaying a €50 item for €0.50). In such cases, your payment will be fully refunded immediately.

Section 11 - Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

Section 12 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be completely uninterrupted, timely, secure, or error-free, though we do our absolute best to keep our digital doors running smoothly.

Statutory Consumer Rights Notice: If you are a consumer residing within the European Union, nothing in these Terms of Service shall limit or exclude your legal rights regarding the statutory warranty of conformity of goods under applicable consumer protection laws.

To the maximum extent permitted by law, COYA Intimates, our directors, employees, or partners shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or loss of data arising from your use of any of the service or any products procured using the service. Under Dutch law, our liability is strictly limited to the amount paid by you for the product in question, except in cases of gross negligence or willful misconduct on our part.

Section 13 - Indemnification

You agree to indemnify, defend, and hold harmless COYA Intimates and our subsidiaries, partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

Section 14 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable consumer law, such provision shall nonetheless be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed to be severed from these Terms, and this determination shall not affect the validity and enforceability of any other remaining provisions.

Section 15 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, superseding any prior agreements.

Section 16 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes will be settled before the competent court in the Netherlands. If you are a consumer residing within the EU, you also enjoy the protection of the mandatory consumer protection laws of your own country of residence.

Section 17 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. For future purchases, the version of the Terms active at the time of your purchase will apply.

Section 18 - Contact Information

Questions about our Terms of Service should be sent to us at our official email address:

COYA Intimates Email: info@coyaintimates.com

Business registration number: 84694793